Application and software outsourcing is a widely established practice. It is one of the oldest forms of outsourcing in the IT industry, and as such the path is possibly the most tried and trusted.

That is not to say it is not difficult, nor that it cannot be a resource intensive process. It can still be an extremely taxing exercise fraught with significant problems.

However, as it is such a well established route forward, it is possible to learn from the experience of others, and not have to continually re-invent the wheel. Resources are now available to help plot the best path forward and to get a jump start on many of the tasks involved.

Resources

The Application Outsourcing Toolkit

This extensive collection of resources and documents is designed to help you address the demands of application outsourcing quickly and effectively. It includes:

• Management presentations to enshance awareness and understanding

• An introduction to service management

• A comprehensive glossary of terms

• A Transition Plan

• An service level requirements template

• A benchmarking audit kit

• A sample service level agreement (SLA)

• A draft outsourcing contract

• A guide to the industry